Case Studies / Paul Transportation
Paul Transportation cut administrative time by 50%, improved repair quality by 50%, and recovered over $250,000 in warranty savings in the first quarter alone — delivering a 1000% ROI on warranty reclamation and giving leadership the analytics platform they needed to make a real difference across their 800+ asset fleet.
Founded in 2003 in Tulsa, Oklahoma, Paul Transportation is a premiere truckload carrier that experienced exponential growth and expanded into five satellite offices serving flatbed, over dimensional, dry van, rail and intermodal, and refrigerated accounts. With a fleet of over 800 assets spanning multiple service types, Paul Transportation needed best-in-class software to keep pace with the complexity of their growing operation.
Paul Transportation was running on repetitive manual workflows, spreadsheet-based warranty tracking, and a system with no dynamic analytics environment. Moving to Fleetrock freed the management team to be more strategic, gave technicians iPad-based access to service tickets, inventory, and photos without leaving the equipment, and automated warranty alerts that had previously been missed entirely. For the first time, leadership had a platform where they could trend data, review technician performance, and report back with a story and a solid plan of action in minutes.
Objectives |
Outcomes |
|---|---|
|
Administration
Reduce administration, improve technician process and manager efficiency.
|
-50% Admin Time |
|
Warranties
Improve process to track and claim warranty.
|
100% Warranty ROI |
|
Visibility
Create better visibility to fleet data for repair quality improvement and life cycle optimization.
|
+50% Reapir Quality |
“The analytics tool in Fleetrock is a necessity. You have to have this kind of tool at your disposal if you are really going to make a difference in your program.”
Paul Transportation came to Fleetrock needing to solve three things at once: reduce the repetitive work draining their management and technician teams, stop leaving warranty money on the table, and get an analytics environment powerful enough to actually move the needle on fleet performance. All three were solved, with results that went well beyond expectations.
Technicians and supervisors were freed from repetitive work with iPad-based access to service tickets, inventory management, and photo capture all without leaving the equipment, cutting administrative time by 50% and giving the management team capacity to focus on higher-value strategic work.
Warranty tracking moved from a manual spreadsheet process to an automated alert system that flags potential coverage opportunities as they arise, recovering over $250,000 in warranty savings in the first quarter alone and delivering a 1000% ROI on warranty reclamation.
The Fleetrock analytics environment gave leadership the ability to view raw data, identify trends, review technician comeback reports, and report back to management on fleet health and lifecycle optimization with a few clicks rather than days of manual analysis.
