Case Studies / Leonard's Express
Leonard's Express partnered with Fleetrock to transform how breakdown events were handled for their 1,600 asset fleet. Drivers now receive faster, more professional service rated 4.97 out of 5, national account pricing is consistently applied to reduce overall spend, and real-time analytics give leadership the visibility they need to keep the fleet running efficiently.
Leonard's Express is a family-owned asset-based transportation provider headquartered in Farmington, New York with offices throughout the United States. As a Top 100 Fleet with over 1,600 assets, they provide transportation solutions across a wide range of industries and customers. Dependability, responsiveness, and cost-effectiveness are the standards they hold every service partner to.
Leonard's Express had national account pricing structures in place but their previous provider wasn't using them consistently, leaving cost savings unrealized on every breakdown event. Moving to Fleetrock meant every call is handled in Leonard's image with instant coordinator access to their national accounts, preferred vendors, and stances on every event. Drivers receive faster, more professional service, costs are controlled through consistent pricing execution, and a dynamic analytics portal gives leadership real-time visibility into cycle time, cost by system code, and performance trends across every breakdown.
Objectives |
Outcomes |
|---|---|
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Service
Provide best-in-class service for their customers during breakdown events.
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Reapirs Rated 4.97/5 |
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Cost
Decrease costs associated with breakdowns utilizing national account pricing.
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- Overall Cost |
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Analytics
Have a platform that creates better visibility into fleet performance analytics.
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- Cycle Time |
“The partnership has been a great success! Service is much faster, and Fleetrock’s personnel is top-notch – professional and easy to work with. We are extremely satisfied with the results.”
— Vice-President of Operations
Leonard's Express needed a breakdown management partner that could deliver on three things simultaneously: exceptional driver experience in the field, consistent use of national account pricing to reduce spend, and real-time analytics visibility into breakdown performance. After extensive research they chose Fleetrock and the results have been exactly what they needed.
Every breakdown call is now handled in Leonard's image with Fleetrock coordinators having instant access to their national accounts, preferred vendors, and specific handling stances, delivering a driver experience rated 4.97 out of 5.
National account pricing is now consistently applied across every breakdown event, directly reducing overall spend in an area that was previously an identified but unrealized cost saving opportunity under their previous provider.
The Fleetrock analytics portal gives the Leonard's team real-time visibility into cycle time, cost by system code, and average cost per model year, allowing both teams to partner together on opportunities to reduce downtime and overall fleet spend going forward.
