Company Profile

Leonard's Express is a family-owned, asset-based transportation provider headquartered in Farmington, New York, with offices across the United States. A Top 100 fleet with over 1,600 assets, they provide logistics solutions for a wide range of industries. They partnered with Fleetrock to ensure service events are handled professionally while leveraging state-of-the-art, intuitive software.

Key Results

1. Exceptional Driver Experience

Fleetrock provides a 24/7 breakdown management service that is dependable and responsive. Calls are handled in Leonard's image, ensuring drivers receive prompt assistance. Currently, 30% of repairs are reviewed by drivers, contributing to a high satisfaction rating.

2. Strategic Cost Control

By using Fleetrock software, coordinators have instant access to Leonard's national account pricing and specific service stances. This clear communication ensures every call is handled correctly, leading to a significant reduction in breakdown event spend.

3. Dynamic Analytics Environment

The platform provides real-time visibility into metrics like cycle time, cost by system code, and average cost per model year. This visibility allows Leonard's to review data and identify opportunities to decrease downtime and further optimize lifecycle costs.

Testimonials