Telematics Overview


In many cases, Customers can connect their telematics service into the platform. When connected, units on the platform will receive all/some of the following features (depending on telematics platform availability):


The Telematics section of the platform provides numerous options, including:

  1. Map View - This section displays a map of all units connected to telematics. Selecting a unit on the map will provide additional telematics information. Note that this section is NOT available to Vendor users/subusers.
  2. List View - This section displays a list of all units connected to telematics, and includes additional telematics data such as odometer.
  3. Faults - This section displays a list of unit faults, when available. All users with the ability to add issues can automatically promote faults into issues by tapping on the fault row.
  4. Connection - This section is visible to Customer and Customer Admin users, and provides options to setup your telematics connection(s).

To get to the Telematics section, tap the Telematics option on the navigation menu.

Connecting to Telematics


NOTE: This option is available to Customer and Customer Admin users.

To connect your existing GPS hardware and telematics to your account:

  1. First, make sure the unit(s) exist in both the platform and the telematics account, and the VINs are the same in both systems.
  2. Within Telematics, select the Connection tab.
  3. Within this section, a list of telematics connections will be displayed (in most cases, only one connection is necessary). To edit an existing connection, tap on any row. To create a new connection, tap the Add Connection button.
  4. Select your telematics provider from the list, and enter in your API credentials. If you do not see your telematics provider, please contact us.
  5. After you are finished with the telematics settings, tap the Update button when updating, or the Add Connection button when adding a new connection.
  6. If everything is setup correctly, all platform units with GPS hardware should be visible on the map.

Updating Assets


NOTE: This option is available to Customer, Customer Admin, and Manager users.

If telematics is connected in the platform, the connected units in your account can receive automatic location, odometer, and engine hour (if available) updates:

  1. All units with telematics setup will automatically receive an odometer update every 24 hours. If engine hour data is available, it will be updated as well. This can help automate the scheduled maintenance process.
  2. To manually update a unit's odometer and/or engine hours on-demand, go to Unit Details and tap the button in the lower-right corner. If you do not see this button, then this unit has not yet been connected to telematics (NOTE: after connecting, it can take up to 24 hours for this button to show).
  3. When a repair order is created on a unit connected to telematics, the odometer and engine hours (if available) will auto-fill.
  4. When using the vendor network, your location will auto-fill.
  5. When creating an issue, an option to auto-populate the unit's address location will be available.
  6. If a DVIR defect integration is setup with the telematics provider, an issue will automatically be created when a DVIR defect is added. If available, the integration will check for defects on an hourly basis.